Review the cancellation terms connected to confirmed bookings.
Each room rate should clearly state whether it is flexible, partially refundable or non-refundable before the guest confirms payment.
Guests may submit cancellation through Manage Booking or contact the hotel. A cancellation is complete only when a confirmation is issued.
Any fee is calculated from the confirmed rate plan, timing of cancellation, deposit terms and hotel policy.
The cancellation screen should show the amount paid, applicable fee and refundable amount before final confirmation.
Approved refunds are returned through the applicable payment method where possible. Bank and payment-provider processing times may vary.
A guest who does not arrive and has not cancelled may be charged according to the selected rate plan.
Date changes and exceptional requests remain subject to availability, price differences and hotel approval.